Frequently Asked Questions

1. When is payment due?
2. What are the cancellation fees?
3. How do I reserve a room?
4. Where can I park?
5. How long can my group occupy the room?
6. What does the room rental rate include?
7. Do you require security? Can I bring in my own?
8. Will the HCC sell tickets for my event?
9. Do you have an ATM?
10. What is your smoking policy?
11. How do we rent the room past midnight?
12. Do you have dressing areas?
13. Can I get in the room the day before to have rehearsal?

When is payment due?
Fifty percent of the room rental is due upon submission of the signed License Agreement contract. The remaining balance is due at the final meeting or ten days prior to the event.

What are the cancellation fees?
From date contract is signed to 60 days prior to the event, client is responsible for 50 percent of total room rental. Within 59 to 30 days prior to the event, the client is responsible for 75 percent of total room rental. WIthin 30 days or less prior to the event client is responsible for 100 percent of the total room rental. 

How do I reserve a room?
To reserve a room for your event, contact a sales representative to sign a License Agreement contract at 765-288-8860. 

Where can I park?
Parking is available behind the South end of the Horizon Convention Center. 

How long can my group occupy the room?
The room is available from 8 a.m. to midnight. 

What does the room rental rate include?
Room rental includes:

• free parking for your guests on the day of the event
• access to the room from 8 a.m. to midnight
• cleaning service before, during and after event
• tables and chairs  

Do you require security? Can I bring in my own?
Security will be required for all events electing to serve alcoholic beverages and events open to the public. (See Policies and Procedures #30) No, you can not bring in your own security.

Will the HCC sell tickets for my event?
It is up to the client to sell tickets, promote events, or take reservations. The Horizon Convention Center does not sell tickets.  

Do you have an ATM?
There is no ATM on the premises, however there are many within walking distance. 

What is your smoking policy?
The Horizon Convention Center is a non-smoking facility. This is in accordance to the Delaware County Ordinance to Regulate Smoking in Public Buildings, Offices & Establishments Title 3, Chapter 12, the Horizon Convention Center is a non-smoking facility. 

How do we rent the room past midnight?
Rooms may be rented past midnight until 1 a.m. for an additional fee. Please talk with your sales representative. 

Do you have dressing areas?
Dressing areas may be constructed or provided in a separate room. 

Can I get in the room the day before to have rehearsal?     [top]
Yes. An additional fee will be incurred.